Passwords and Account Access
Use strong, unique passwords and consider a password manager the person can use. Enable two-factor authentication where available, including email. Agree who may help with access; do not share credentials in response to an unexpected request. The broad scam guide covers recognising exploitation and responding without blame.
Messages and Device Access
Keep security software updated. Do not open unexpected links or attachments or give a caller access to the device. Verify a claimed support request through the company’s official process. Read how a call-forwarding request can divert incoming calls.
Avoid clicking on links or downloading attachments in emails from unknown senders.
Verify the sender's authenticity before sharing personal information.
Online Shopping Tips
For seniors who shop online, it's essential to:
Verify the credibility of the online store:
Check the seller through trusted sources before paying. A security symbol alone does not establish that a seller is genuine.
Use secure payment methods:
Encourage the use of credit cards or reputable payment platforms to protect against fraudulent charges.
Read reviews and product descriptions:
Seniors should research products and sellers thoroughly before making a purchase.
Social Media Safety
Social media platforms can be breeding grounds for scams and fraud.
Teach seniors to:
Adjust privacy settings: Configure their social media accounts to limit who can view their personal information and posts.
Be cautious about friend requests: Advise seniors to only accept friend requests from individuals they know in real life.
Avoid sharing personal information: Remind seniors not to disclose sensitive information on social media, such as their home address or financial details.
Report Suspicious Activity
Seniors should know how to report suspicious online activity. Provide them with information on how to report scams to relevant authorities.
Conclusion.
A useful safety conversation is one people feel comfortable returning to. Share examples, agree how to verify a request and keep help easy to reach. Avoid blame or testing someone’s knowledge after a difficult experience.