User Data

 

To access a comprehensive list of services and pricing, users must register with Yodda. They must be above the age of 18. They must submit personal information about themselves and their family members including, but not limited to, names, mobile numbers, addresses, medical information, geographical information, and valid payment methods. Users will be asked to verify their details through the use of a verification code. Once a payment has been received by Yodda, users are classified as account holders. Failure to maintain up to date information or providing inaccurate information may lead to termination of their accounts and/or services.

 

Yodda does not share user personal information to third-parties during the registration process. Once registration is complete and the user is an account holder with Yodda, Yodda can share relevant information to third-parties to provide all requested services.

 

Users and their family members must agree to receive regular phone calls, WhatsApp/SMS and email communication, to learn about ongoing and/or future promotions and receive other marketing material from Yodda, unless they have specifically emailed us requesting otherwise. All promotions are to be used by intended audiences only and in a lawful manner. Certain promotions may only be attained via certain conditions. Yodda reserves the right to withhold benefits if the requested criteria have not been met.

 

Users are responsible for having data and carrier services to be able to avail services.

 

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Payment

 

To obtain services from the Company, Users are required to pay for one of the half-yearly or annual plans. Prices quoted are not inclusive of applicable taxes and payment gateway charges.

 

Users may request a complete refund for the annual plan for up to one month after purchase and a pro-rata purchase for up to three months after purchase. Users may request a complete refund for the half-yearly plan for up to fifteen days after purchase and a pro-rata purchase for up to one month after purchase.

 

To avail services, users will have to pay the charges for a service provided by a third-party organization. These charges are due immediately and are non-refundable, unless refunded by the third-party organization. Invoices will be generated and available for view on the Yodda Entrust application. Yodda does not use any money from the expense account/emergency fund for gratuity. Yodda helps facilitate these transactions using their expense management system. Users or their family members are responsible in ensuring their expense fund has a sufficient amount of funds at all times. In the event that Yodda has paid a service provider on the users’ behalf, the user must pay Yodda back within 24 hours. 

 

Upon termination of Yodda’s services, unused money that users have in their expense and emergency account will be refunded into the bank account that it was received by.

 

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Payments, Refunds, Cancellations, and Suspensions

 

Users who have subscribed to an annual plan can submit request for cancellation within 30 days of payment. Refunds for such users will be made within 30 days from request of cancellation.

 

All refunds will be made through the original mode of payment.

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Plans

Complimentary Inclusions:

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The Company reserves the right to cancel or change the structure of all complimentary inclusions at their sole discretion and without prior notice. 

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All inclusions are capped at specific monetary values. If a user chooses to utilise a premium service provider and/or one of their own service providers, they will be liable to pay any difference in cost using their expense funds.

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The monetary values of each inclusion may vary between plans. For example, the 'Health Check-Up' on the 'Standard Plan' will be of differing value than that on the 'Comprehensive Plan'.

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A detailed list of each inclusion coverage may be provided upon written request by the User. 

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All ambulance services, including cardiac ambulances, are subject to availability. The Company will cover the cost of an ambulance only during active emergencies, under the following conditions:

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1. The User’s insurance does not cover the full cost.

2. The ambulance trip results in at least one night's hospital admittance.

3. The User has opted for a plan which includes complimentary ambulance services.

 

Furthermore, the Company will cover the cost for a one-way trip to the hospital only.

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Unused inclusions, including complimentary Yodda Visits, will not carry over to a user's plan once it has been renewed or upgraded. Users will get a fresh set of inclusions depending on those available with their most recent plan.

 

Paid Inclusions:

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The Company reserves the right to cancel or change the structure of all paid inclusions at their sole discretion and without any prior notice. 

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For those Users who are on the discontinued 'Emergency Only' plan, routine medical assistance can be availed via 'Medical Ad Hoc Assistance', which will be charged per hour or per service, whichever duration is shorter. 

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All Users, regardless of whether they are subscribed to a plan, can avail long-term nursing and caretaking services from the Company. These services are provided through third-party agencies; therefore, the nurses and caretakers are not employees of the Company, and all liability rests with the third-party. Such requests must be made for a minimum duration of 30 days, and a 50% non-refundable deposit is required upfront before a search is initiated. If a user opts for this service without an active subscription, they will not receive support for emergencies or other service requests.

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All Users on active subscriptions can avail companionship services from the Company. These services are provided by volunteers of the company; therefore, all risks are borne by the User, and the Company will not accept any liability for damages incurred during these interactions. Companionship services will be provided only upon request and will be charged per hour or per interaction, whichever duration is shorter.

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Users subscribed to either a 'Basic' or 'Standard' plan can avail services from the entire catalogue. However, depending on the number of 'Complimentary Services' included in their plan, service fees may apply. These fees will be charged per thirty minutes or per service, whichever duration is shorter.

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Yodda Visits:

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Yodda Visits may only be utilised in accordance with the plan a User is on. For example, those Users who are on the discontinued 'Emergency Plan' may only avail the Yodda Visits for services associated immediately after an active emergency.

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Yodda Visits have no monetary value. They cannot be exchanged for any other service, inclusion, or benefit, nor can they be redeemed for cash. 

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Yodda Visits are non-transferable between customers.

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Each Yodda Visit comprises up to 2 hours of service time from the time the service begins. 

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Non-utilised paid Yodda Visits will carry over to a subsequent plan availed with the Company. The value for such Yodda Visits cannot be refunded for cash in the event that the User terminates their tenure with the Company.

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Ambassador Program

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The Company reserves the right to cancel or change the terms of this program at their sole discretion and without prior notice.

 

The points and rewards will only be credited once a successful referral is made and once the referral confirms the referee. The Company reserves the right to retract any rewards given in the event that the referral chooses to cancel their plan within the refund period.

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Each reward has a validity of six months from the date of redemption. Extensions on these rewards will not be granted under any circumstance. 

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Users may only avail their rewards in line with the plan that they are on. For example, if a User has received a Yodda Visit whilst on the 'Emergency Plan', they will not be able to avail the Yodda Visit on a service that is not immediately associated with an emergency. 

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The Ambassador Program is only applicable for those who purchase a standard plan with Yodda. Points will not be allocated to those Users who refer others onto a custom plan. 

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Disclaimers & Liabilities

 

Services are provided as they are mentioned and as they are available. The Company makes no guarantee on the reliability, timeliness, quality, or availability of services provided by them, or by a third-party organization. Risk of using the services lies with the user, to the maximum extent permitted under applicable law.

 

In the case of an emergency or critical service request, the Company will handle the request to their best efforts only. 

 

Yodda is not responsible for any damages, injuries, or death caused to Users. Users cannot hold Yodda, or any of its employees, responsible in the event of the afore mentioned.