Payments, Refunds, Cancellations, and Suspensions

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User Eligibility & Verification

Users acknowledge that, in order to request contact from the Company, they must be at least eighteen (18) years of age and provide accurate personal information, including but not limited to name, mobile number, and geographical details. Users may be required to verify their information through a one-time verification code or similar mechanism.

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Fees & Payments

To avail services from the Company, Users are required to pay the applicable fees, which may include, without limitation, subscription fees (biannual or annual), one-time service charges, or custom quotes issued by the Company. All prices quoted are exclusive of applicable taxes and payment gateway charges, unless expressly stated otherwise.

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Account Holder Status & Onboarding

A User shall be deemed an “Account Holder” once payment has been received by the Company, the User has been registered in the Company’s systems, and, where applicable, the formal onboarding process has been completed.

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The onboarding process may involve collection of information necessary for service delivery, including medical details, emergency contacts, insurance information, and identification documents. Users are responsible for ensuring that all information provided is accurate and up to date. Failure to do so may result in suspension or termination of services, at the Company’s discretion.

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Refunds & Cancellations

Users may request:

• a full refund of an annual subscription amount if requested within thirty (30) days from the date of purchase; and

• a pro-rata refund if requested within ninety (90) days from the date of purchase.

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Cancellation requests made after the above periods may be accepted; however, no refunds shall be issued.

All approved refunds shall be processed through the original mode of payment.

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Expense & Emergency Account Refunds

Upon termination of the Company’s services, any unused balance remaining in the User’s expense and emergency account shall be refunded to the same bank account from which such funds were originally received. Refunds shall be processed within fifteen (15) days from receipt of a written refund request from the User, subject to reconciliation of outstanding dues, if any.

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Data Sharing for Service Delivery

The Company does not share User personal information with third parties during the registration process. Once a User becomes an Account Holder, the Company may share relevant and limited information with third-party service providers solely for the purpose of delivering the requested services, in accordance with applicable data protection laws.

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Third-Party Services & Expense Fund Usage

For services availed from third-party providers (other than complimentary inclusions), charges at actuals shall be deducted from the User’s expense or emergency fund. The Company acts solely as a facilitator for such transactions and shall not be liable for the quality, outcome, or delivery of third-party services.

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Such charges are payable immediately and are non-refundable, except to the extent refunded by the third-party service provider. Invoices and receipts shall be made available through the Yodda Entrust application.

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The Company does not utilise funds from the expense or emergency account for gratuity purposes. Users or their representatives are responsible for ensuring that sufficient funds are maintained in the expense account at all times. Failure to do so may result in immediate suspension or termination of services.

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In the exceptional event that the Company makes a payment to a third-party service provider on behalf of the User, the User shall reimburse the Company within twenty-four (24) hours. Failure to do so shall entitle the Company to terminate services with immediate effect and recover the outstanding amount along with interest calculated at twelve percent (12%) per annum, from the date such payment was made until full recovery.

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Plan Suspension During Travel

If an Account Holder travels during the tenure of an active plan, they may request a temporary suspension of services, subject to Company approval. Such suspension shall be for a minimum period of thirty (30) days and a maximum of one hundred eighty (180) days. Only one suspension shall be permitted during a plan tenure. No refunds shall be issued for suspended periods unless expressly agreed in writing.

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Plans & Services

Complimentary Inclusions:

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The Company reserves the right to modify, replace, restructure, or discontinue any complimentary inclusions at its sole discretion, without prior notice.

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All complimentary inclusions are subject to the following monetary caps:

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• Ambulance Services: INR 3,500

• Doctor Tele-consultations: INR 500

• At-Home Doctor Visits / Specialist Appointments: INR 1,500

• Blood Fitness Test: INR 1,000 or INR 2,250, depending on the selected plan

• Other Services: INR 750

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If a User chooses to avail services from a premium service provider or a service provider of their own choosing, the User shall be responsible for paying any cost exceeding the applicable cap, using their expense funds.

All complimentary inclusions, including ambulance services, are subject to third-party availability.

Unused complimentary inclusions, including complimentary Yodda Visits, shall not carry forward upon renewal, downgrade, or upgrade of a User’s plan. Upon renewal or upgrade, Users will receive a fresh set of inclusions as applicable to their most recent plan.

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Other Inclusions/Value Added Services:

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The Company reserves the right to modify, replace, restructure, or discontinue any other inclusions or value-added services at its sole discretion, without prior notice.

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Service fees may apply to Users on select plans. Such fees may be charged per thirty (30) minutes or per service, whichever duration is shorter. Users are required to confirm with the Company whether service fees are applicable to their plan prior to availing the service.

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All Users, irrespective of whether they hold an active subscription, may avail long-term nursing and caretaking services facilitated by the Company. These services are provided through third-party agencies; accordingly, nurses and caretakers are not employees of the Company, and all liability rests solely with the third-party agency.

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• Requests must be made for a minimum duration of 30 days, with a 50% non-refundable deposit payable upfront before initiation of the search.

• 15-day placements may be granted only on an exceptional basis and shall require a 100% non-refundable deposit payable upfront before initiation of the search.

• Refunds shall be issued only in the event of death, a serious change in condition, or the Company’s inability to source suitable profiles within a reasonable timeframe.

• Users availing these services without an active subscription will not receive support for emergencies or other service requests.

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All Users, irrespective of whether they hold an active subscription, may avail companionship services from the Company. These services are provided by Company volunteers. Accordingly, all risks associated with such interactions are borne solely by the User, and the Company shall not be liable for any loss, damage, or injury arising therefrom. Companionship services are provided strictly upon request and shall be charged per hour or per interaction, whichever duration is shorter.

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Yodda Visits:

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Yodda Visits may be utilised only in accordance with the User’s active plan. For example, Users on a Standard Plan may use Yodda Visits solely for accompanying elders and/or medical-related work, unless a Convenience add-on has been purchased.

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Yodda Visits have no monetary value and cannot be exchanged for any other service, inclusion, or benefit, nor can they be redeemed for cash.

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Yodda Visits are non-transferable between Users.

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Each Yodda Visit includes up to two (2) hours of service time. For accompaniment services, service time shall commence once the FCR arrives at the User’s residence or the elder’s location, as applicable. For task-based or execution services performed on behalf of the User, service time shall commence from the moment the FCR begins the journey to perform the requested task.

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Unused paid Yodda Visits shall carry forward to a subsequent plan availed with the Company. However, such Yodda Visits shall not be refundable in cash in the event the User terminates their relationship with the Company.

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Any additional Yodda Visits purchased are non-refundable and shall not be refunded at the end of a User’s plan. Such visits will carry forward to future terms only if the User renews their plan with the Company.

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The cost of Yodda Visits varies based on the User’s plan. Users are required to consult with the Company to confirm the applicable rates prior to availing the service.

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Yodda Visits may be availed by all Users, including those without an active subscription, subject to the applicable rates communicated by the Company.

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Yodda Visits are carried out by the Company’s Field Care Representatives (“FCRs”). To the fullest extent permitted by law, the Company shall not be responsible or liable for any loss, injury, damage, medical outcome, delay, or adverse event arising from or in connection with a Yodda Visit, whether foreseeable or unforeseeable, and regardless of the cause, including acts or omissions of the FCR, third parties, or the User, except where such liability cannot be excluded under applicable law. Yodda Visits are support and assistance services only and do not constitute medical, legal, or professional advice or treatment.

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Ambassador Program

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The Company reserves the right to cancel or change the terms of this program at their sole discretion and without prior notice.

 

The points and rewards will only be credited once a successful referral is made and once the referral confirms the referee. The Company reserves the right to retract any rewards given in the event that the referral chooses to cancel their plan within the refund period.

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Each reward has a validity of six months from the date of redemption. Extensions on these rewards will not be granted under any circumstance. ​

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The Ambassador Program is only applicable for those who purchase a standard plan with Yodda. Points will not be allocated to those Users who refer others onto a custom plan. 

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Referral Cashback Program

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The Company may, at its discretion, offer a referral-based cashback program to eligible Users (“Referral Cashback Program”). Participation in the Referral Cashback Program is subject to these Terms and any additional conditions added by the Company at its sole discretion from time to time.

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Under this program, both the referring User (“Referrer”) and the referred User (“Referee”) shall be eligible to receive cashback benefits, where applicable. The cashback amount credited to each eligible User shall be equivalent to one (1) month of the base subscription plan value purchased by the Referee.

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Cashback credited under the Referral Cashback Program:

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• shall be applied as a non-withdrawable, non-transferable account credit;

• shall expire six (6) months from the date of credit, unless utilised earlier;

• shall be applied before any other available balances in the User’s account have been exhausted; and

• may be utilised solely toward payments for services rendered directly by the Company. Cashback cannot be redeemed for cash, transferred to a bank account or another User, or used to reimburse expenses incurred independently by the User, including payments made directly to third-party service providers.

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The Company reserves the right, in its sole discretion, to withhold, reverse, cancel, or recover any cashback credited if:

• the referral or cashback is found to have been obtained through misuse, misrepresentation, manipulation, or fraudulent activity; or

• the Referee cancels their subscription, becomes eligible for a refund, or exits the service within the applicable refund or cooling-off period, whether a full or pro-rata refund is issued.

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The Company further reserves the right to modify, suspend, or terminate the Referral Cashback Program, including eligibility criteria, cashback value, validity period, and usage conditions, at any time and without prior notice. Continued participation in the program shall constitute acceptance of the modified terms.

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Disclaimers & Liabilities

 

Services are provided on an “as-is” and “as-available” basis, within the geographical limits applicable to the User’s registration with the Company. The Company makes no representations or warranties, express or implied, regarding the reliability, timeliness, quality, continuity, or availability of any services, whether provided directly by the Company or through third-party service providers. Use of the services is at the User’s sole risk, to the maximum extent permitted under applicable law.

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In the event of an emergency or critical service request, the Company shall use reasonable best efforts to facilitate assistance. However, the Company does not guarantee response times, outcomes, or successful resolution of such requests.

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To the fullest extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, special, or consequential damages, including personal injury, loss, or death, arising out of or in connection with the use of the services. Nothing in this section shall exclude or limit liability where such exclusion or limitation is not permitted under law.