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WEBSITE TERMS & CONDITIONS

Acceptance: This website (hereinafter referred to as the “Website”) is owned, hosted, and maintained by Yodda Elder Care Technologies Private Limited (hereinafter referred as the “Company”), a “company” within the meaning of Section 2(20) of the Companies Act, 2013, having Corporate Identity Number: U85100PN2021PTC199508 and its Registered Office at Plot #7, Mulberry Gardens 3, Magarpatta City, Hadapsar, Pune - 411028. 

The access and use of this Website are governed by these Website Terms and Conditions/agreement (hereinafter referred to as “these T&C”). The Company will not supply any goods and/or services or both, including digital products, over the digital or electronic network through this Website. This Website only serves as a medium of communication with the Company, providing information about the services offered by the Company. No aspects/information on this Website shall constitute an offer in any manner. Contacting the Company implies an invitation to the Company to offer its services.

The User, by accessing this Website, declares and confirms that:

  • (a) The User is of legal age and eligible to accept these T&C.

  • (b) The User is capable to accept this Document and has all necessary powers and authority to accept these T&C without requiring any third person’s consent.

  • (c) Acceptance of these T&C does not violate any law, order, or decree applicable to the User and doesn't conflict with any contractual obligations or regulations.

  • (d) These T&C are valid, legally binding, and enforceable.

The User also agrees that the Company can change or terminate these T&C without prior notice. If changed, the modified terms will apply to the User. The Company reserves the right to alter the content, design, or appearance of the Website without any prior notice.

Consent to Contact and Other: By providing personal details on this Website, the User consents to be contacted by the Company and agrees that the Company can share marketing, advertisement, and publicity materials. The User agrees that the Company can collect, store, and process data based on interactions and usage of this Website. Such data is owned by the Company, and they reserve rights to use it for machine learning, data science, and artificial intelligence.

Ownership of the Company: The User acknowledges that all rights, title, interest, and Intellectual Property Rights in the Website belong solely to the Company. The User agrees not to use, download, copy, or reproduce any Intellectual Property of the Company. Any suggestions by the User become the Intellectual Property of the Company.

Restrictions on Transfer and Restrictions on Use: The User agrees not to transfer, assign, or sub-license any rights or obligations from these T&C. The User agrees not to copy, modify, or reverse engineer the Website. Any such attempt will be the User's liability, and the Company may initiate appropriate legal actions against the User.

Registration: By providing details on the Website, a User Account is created. It is the User's responsibility to maintain the confidentiality of the account's credentials.

Services: The Website is for representational purposes. Accessing the Website doesn't imply the Company is bound to render any services. Services rendered by the Company will be governed by separate Terms of Service.

Indemnity: The User agrees to indemnify the Company from any loss, damages, or expenses arising from any breach of the provisions of these T&C.

No Liability: The Company is not liable for any indirect damages, including loss of profit, data, or business. There's no assurance that the information on the Website is accurate. The Company isn't responsible for any unauthorized access or issues with third-party links.

Force Majeure: The Company is not responsible for unfulfilled obligations due to uncontrollable events like natural disasters, wars, or government orders.

Applicable Laws: These T&C are governed by the laws of India. The courts in Pune have exclusive jurisdiction over any disputes arising from these T&C.

Other Provisions: These T&C supersede any prior agreements between the User and the Company. If any provision becomes invalid due to laws or orders, the remaining parts remain valid. No waiver of any provision by default in performance exists unless it's in writing. Notices related to any party’s rights and obligations can be sent via e-mail or courier.

SERVICE TERMS & CONDITIONS

Payments, Refunds, Cancellations, and Suspensions

Users understand that in order to access a comprehensive list of services and pricing, they must fill out an information form with the Company. Users must be above the age of 18 and must submit personal information about themselves and their family members, including but not limited to, names, mobile numbers, and geographical information. Users will be asked to verify their details through the use of a verification code.

To obtain services from the Company, Users are required to pay the valid fees. This includes, but is not limited to, custom quotes provided by the Company, full subscription amounts for biannual or annual plans, or the amount for a one-time service. Prices quoted do not include applicable taxes and payment gateway charges.

Users are classified as account holders once a payment has been received by the Company and the formal in-person onboarding has been completed. The formal onboarding procedure involves gathering information vital to service delivery, including medical details, emergency contacts, insurance & KYC information, etc. Failure to maintain up-to-date information or providing inaccurate information may lead to the termination of their accounts and/or services.

Users may request a complete refund for an annual subscription amount for up to one month after the purchase and a pro-rata refund for up to three months after purchase. Refunds will be granted only to those Users who are subscribed to the Annual Comprehensive Plan. All refunds will be made through the original mode of payment. Any requests to cancel services after this duration will be honored; however, refunds will not be granted.

Upon termination of the Company's services, any unused money that Users have in their expense and emergency account will be refunded to the bank account from which it was received.

The Company does not share user personal information with third parties during the registration process. Once registration is complete and the User is an account holder with the Company, the Company may share relevant information with third parties to provide all requested services.

To avail services from third-party organizations (apart from complimentary inclusions), amounts at actuals will be deducted from the expense or emergency fund. The Company strictly facilitates these transactions using their expense management systems and is not liable for the services rendered. These amounts are due immediately and are non-refundable unless refunded by the third-party provider. Invoices will be generated and available for view on the Yodda Entrust application. The Company does not use any money from the expense or emergency fund for gratuity. Users or their family members are responsible for ensuring their expense fund has a sufficient amount of funds at all times, failing which the Company has the right to terminate services, effective immediately. In the extraordinary event that the Company has paid a service provider on the Users’ behalf, the User must pay the Company back within 24 hours, failing which the Company has the right to terminate services, effective immediately.

In the event that Users are traveling during the tenure of the plan, they reserve the option to suspend their plan, following approval from the Company. The suspension must last a minimum of 30 days and a maximum of 180 days. Only one suspension is permitted during the tenure of the plan.

Plans

Complimentary Inclusions:

The Company reserves the right to cancel or change the structure of all complimentary inclusions at their sole discretion and without prior notice. 

All inclusions are capped at specific monetary values. If a user chooses to utilise a premium service provider and/or one of their own service providers, they will be liable to pay any difference in cost using their expense funds.

The monetary values of each inclusion may vary between plans. For example, the 'Health Check-Up' on the 'Standard Plan' will be of differing value than that on the 'Comprehensive Plan'.

A detailed list of each inclusion coverage may be provided upon written request by the User. 

All ambulance services, including cardiac ambulances, are subject to availability. The Company will cover the cost of an ambulance only during active emergencies, under the following conditions:

  1. The User’s insurance does not cover the full cost.

  2. The ambulance trip results in at least one night's hospital admittance.

  3. The User has opted for a plan which includes complimentary ambulance services.

 

Furthermore, the Company will cover the cost for a one-way trip to the hospital only.

Unused inclusions, including complimentary Yodda Visits, will not carry over to a user's plan once it has been renewed or upgraded. Users will get a fresh set of inclusions depending on those available with their most recent plan.

 

Paid Inclusions:

The Company reserves the right to cancel or change the structure of all paid inclusions at their sole discretion and without any prior notice. 

For those Users who are on the discontinued 'Emergency Only' plan, routine medical assistance can be availed via 'Medical Ad Hoc Assistance', which will be charged per hour or per service, whichever duration is shorter. 

All Users, regardless of whether they are subscribed to a plan, can avail long-term nursing and caretaking services from the Company. These services are provided through third-party agencies; therefore, the nurses and caretakers are not employees of the Company, and all liability rests with the third-party. Such requests must be made for a minimum duration of 30 days, and a 50% non-refundable deposit is required upfront before a search is initiated. If a user opts for this service without an active subscription, they will not receive support for emergencies or other service requests.

All Users on active subscriptions can avail companionship services from the Company. These services are provided by volunteers of the company; therefore, all risks are borne by the User, and the Company will not accept any liability for damages incurred during these interactions. Companionship services will be provided only upon request and will be charged per hour or per interaction, whichever duration is shorter.

Users subscribed to either a 'Basic' or 'Standard' plan can avail services from the entire catalogue. However, depending on the number of 'Complimentary Services' included in their plan, service fees may apply. These fees will be charged per thirty minutes or per service, whichever duration is shorter.

Yodda Visits:

Yodda Visits may only be utilised in accordance with the plan a User is on. For example, those Users who are on the discontinued 'Emergency Plan' may only avail the Yodda Visits for services associated immediately after an active emergency.

Yodda Visits have no monetary value. They cannot be exchanged for any other service, inclusion, or benefit, nor can they be redeemed for cash. 

Yodda Visits are non-transferable between customers.

Each Yodda Visit comprises up to 2 hours of service time from the time the service begins. 

Non-utilised paid Yodda Visits will carry over to a subsequent plan availed with the Company. The value for such Yodda Visits cannot be refunded for cash in the event that the User terminates their tenure with the Company.

Ambassador Program

The Company reserves the right to cancel or change the terms of this program at their sole discretion and without prior notice.

 

The points and rewards will only be credited once a successful referral is made and once the referral confirms the referee. The Company reserves the right to retract any rewards given in the event that the referral chooses to cancel their plan within the refund period.

Each reward has a validity of six months from the date of redemption. Extensions on these rewards will not be granted under any circumstance. 

Users may only avail their rewards in line with the plan that they are on. For example, if a User has received a Yodda Visit whilst on the 'Emergency Plan', they will not be able to avail the Yodda Visit on a service that is not immediately associated with an emergency. 

The Ambassador Program is only applicable for those who purchase a standard plan with Yodda. Points will not be allocated to those Users who refer others onto a custom plan. 

Disclaimers & Liabilities

 

Services are provided as they are mentioned, as they are available, and within the geographical bounds in which the User has registered with the Company. The Company makes no guarantee on the reliability, timeliness, quality, or availability of services provided by them, or by a third-party organization. Risk of using the services lies with the user, to the maximum extent permitted under applicable law.

 

In the case of an emergency or critical service request, the Company will handle the request to their best efforts only. 

 

Yodda is not responsible for any damages, injuries, or death caused to Users. Users cannot hold Yodda, or any of its employees, responsible in the event of the afore mentioned.

Refund
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