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SERVICE TERMS & CONDITIONS

Use of Services

 

To access a comprehensive list of services and pricing, users must register with Yodda. They must be above the age of 18. They must submit personal information about themselves and their family members including, but not limited to, names, mobile numbers, addresses, medical information, geographical information, and valid payment methods. Users will be asked to verify their details through the use of a verification code. Once a payment has been received by Yodda, users are classified as account holders. Failure to maintain up to date information or providing inaccurate information may lead to termination of their accounts and/or services.

 

Yodda does not share user personal information to third-parties during the registration process. Once registration is complete and the user is an account holder with Yodda, Yodda can share relevant information to third-parties to provide all requested services.

 

Users and their family members must agree to receive regular phone calls, WhatsApp/SMS and email communication, to learn about ongoing and/or future promotions and receive other marketing material from Yodda, unless they have specifically emailed us requesting otherwise. All promotions are to be used by intended audiences only and in a lawful manner. Certain promotions may only be attained via certain conditions. Yodda reserves the right to withhold benefits if the requested criteria have not been met.

 

Users are responsible for having data and carrier services to be able to avail services.

 

Payment

 

To obtain services from Yodda, users are required to pay for one of the quarterly, half-yearly, or annual plans. Prices displayed are not inclusive of applicable taxes and payment gateway charges. Users may request a refund for the annual plan for up to one month after purchase.

 

To avail services, users will have to pay the charges for a service provided by a third-party organization. These charges are due immediately and are non-refundable. Invoices will be generated and sent to users on their registered email address.  Yodda does not use any money from the expense account/emergency fund for gratuity. Yodda helps facilitate these transactions using their expense management system. Users or their family members are responsible in ensuring their expense wallet has a sufficient amount of funds at all times. In the event that Yodda has paid a service provider on the users’ behalf, the user must pay Yodda back within 24 hours.

 

Upon termination of Yodda’s services, unused money that users have in their expense and emergency account will be refunded into the bank account that it was received by.

 

Refunds & Cancellation

 

Users who have subscribed to an annual plan can submit request for cancellation within 30 days of payment. Refunds for such users will be made within 30 days from request of cancellation.

 

All refunds will be made through the original mode of payment.

Inclusions

All inclusions are subject to change without prior notice. 

All medical inclusions may be availed through Yodda's panel doctors and medical service providers only. If users choose to utilise their own service providers, they must pay any price difference that occurs through their expense fund. 

Health check-up inclusions vary between plans. The Emergency plan includes a health check-up worth INR 1,000 whereas the Health plan includes a health check-up worth INR 2,250. If a user has an 'Emergency + Health' or 'Comprehensive' plan, they may only avail the health check-up worth INR 2,250.

All ambulance services, including cardiac ambulances, are subject to availability. Yodda will incur the cost of an ambulance only if the user's insurance provider does not cover it first. Yodda will incur the cost of an ambulance only up to INR 3,500, after which any difference will be paid from the user's emergency fund. Yodda will only incur the cost of a one-way ambulance to the hospital.

For those customers on the Emergency plan, Yodda visits may only be utilised when the customer or their family member is admitted in a hospital due to the result of an emergency. For standard medical assistance, these users will only be able to make use of the 'Medical Ad Hoc Assistance' service, which is priced at INR 1000 an hour, not inclusive of all applicable taxes and charges. Yodda visits cannot be used instead of Medical Ad Hoc Assistance.

Yodda visits have no monetary value. They cannot be exchanged for any other service, inclusion, or benefit, nor can they be redeemed for cash. 

Yodda visits are non-transferable between customers.

Unused inclusions, including complimentary Yodda visits, will not carry over to a user's plan once it has been renewed or upgraded. User's will get a fresh set of inclusions depending on those available with their most recent plan. The amount for paid Yodda Visits will not be refunded in case the customer chooses to terminate their plan with Yodda. 

Doctor tele-consultations are capped at a cost of INR 500, whereas all other inclusions are capped at a cost of INR 750, after which any difference will be paid from the user's expense fund. 

Refer A Friend Program

Yodda reserves the right to cancel or change the terms of this program at their discretion, without prior notice.

 

The referral and the referee will only get the Yodda visits credited to their account when a successful referral is made. For annual plans, Yodda reserves the right to take away the free Yodda visits if the referral chooses to cancel their plan in the first month, resulting in a refund of the subscription amount.

The rewards of the program will only be credited once the referral confirms the referee 

The validity of the free Yodda visits is equal to the validity of the plan - i.e., rewards given will not carry over to a future plan.

For those customers on the Emergency plan, Yodda visits may only be utilised when the customer or their family member is admitted in a hospital due to the result of an emergency. For standard medical assistance, these users will only be able to make use of the 'Medical Ad Hoc Assistance' service, which is priced at INR 1000 an hour, not inclusive of all applicable taxes and charges. Yodda visits cannot be used instead of Medical Ad Hoc Assistance.

Yodda visits have no monetary value. They cannot be exchanged for any other service, inclusion, or benefit, nor can they be redeemed for cash. 

Yodda visits are non-transferable between customers.

Disclaimers & Liabilities

 

Services are provided as they are mentioned, and as they are available. Yodda makes no guarantee on the reliability, timeliness, quality, or availability of services by them, or a third-party organization. Risk of using the services lies with the user, to the maximum extent permitted under applicable law.

 

In the case of an emergency, Yodda will handle the emergency to their best efforts.

 

Yodda is not responsible for any damages, injuries, or death caused to Users. Users cannot hold Yodda, or any of its employees, responsible in the event of the afore mentioned.

Refund

SERVICE TERMS & CONDITIONS

Acceptance: This website (hereinafter referred to as the “Website”) is owned, hosted, and maintained by Yodda Elder Care Technologies Private Limited (hereinafter referred as the “Company”), a “company” within the meaning of Section 2(20) of the Companies Act, 2013, having Corporate Identity Number: U85100PN2021PTC199508 and its Registered Office at 8th Floor, Office Futura, Sr. No. 136 (P), CTS No. 4944, Pune – 411013.

The access and use of this Website are governed by these Website Terms and Conditions/agreement (hereinafter referred to as “these T&C”). The Company will not supply any goods and/or services or both, including digital products, over the digital or electronic network through this Website. This Website only serves as a medium of communication with the Company, providing information about the services offered by the Company. No aspects/information on this Website shall constitute an offer in any manner. Contacting the Company implies an invitation to the Company to offer its services.

The User, by accessing this Website, declares and confirms that:

  • (a) The User is of legal age and eligible to accept these T&C.

  • (b) The User is capable to accept this Document and has all necessary powers and authority to accept these T&C without requiring any third person’s consent.

  • (c) Acceptance of these T&C does not violate any law, order, or decree applicable to the User and doesn't conflict with any contractual obligations or regulations.

  • (d) These T&C are valid, legally binding, and enforceable.

The User also agrees that the Company can change or terminate these T&C without prior notice. If changed, the modified terms will apply to the User. The Company reserves the right to alter the content, design, or appearance of the Website without any prior notice.

Consent to Contact and other: By providing personal details on this Website, the User consents to be contacted by the Company and agrees that the Company can share marketing, advertisement, and publicity materials. The User agrees that the Company can collect, store, and process data based on interactions and usage of this Website. Such data is owned by the Company, and they reserve rights to use it for machine learning, data science, and artificial intelligence.

Ownership of the Company: The User acknowledges that all rights, title, interest, and Intellectual Property Rights in the Website belong solely to the Company. The User agrees not to use, download, copy, or reproduce any Intellectual Property of the Company. Any suggestions by the User become the Intellectual Property of the Company.

Restrictions on Transfer and Restrictions on Use: The User agrees not to transfer, assign, or sub-license any rights or obligations from these T&C. The User agrees not to copy, modify, or reverse engineer the Website. Any such attempt will be the User's liability, and the Company may initiate appropriate legal actions against the User.

Registration: By providing details on the Website, a User Account is created. It is the User's responsibility to maintain the confidentiality of the account's credentials.

Services: The Website is for representational purposes. Accessing the Website doesn't imply the Company is bound to render any services. Services rendered by the Company will be governed by separate Terms of Service.

Indemnity: The User agrees to indemnify the Company from any loss, damages, or expenses arising from any breach of the provisions of these T&C.

No Liability: The Company is not liable for any indirect damages, including loss of profit, data, or business. There's no assurance that the information on the Website is accurate. The Company isn't responsible for any unauthorized access or issues with third-party links.

Force Majeure: The Company is not responsible for unfulfilled obligations due to uncontrollable events like natural disasters, wars, or government orders.

Applicable Laws: These T&C are governed by the laws of India. The courts in Pune have exclusive jurisdiction over any disputes arising from these T&C.

Other Provisions: These T&C supersede any prior agreements between the User and the Company. If any provision becomes invalid due to laws or orders, the remaining parts remain valid. No waiver of any provision by default in performance exists unless it's in writing. Notices related to any party’s rights and obligations can be sent via e-mail or courier.

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