FREQUENTLY ASKED QUESTIONS
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For emergencies, we are available 24/7. For routine service requests, we are available Monday through Saturday, 9:30 AM to 6:30 PM.
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You can reach us at info@yodda.com or WhatsApp us at +91 96997 66900.
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Our plans come with a fixed number of Yodda Visits. In case your parents require more, Yodda Visits may be purchased at applicable rates ranging from INR 750 to INR 1,500. Applicable taxes extra.
Depending on the plan that you opt for, a set number of Yodda Visits are utilized each month. To avoid losing valuable support, we strongly recommend that your parents make full use of these visits every month.
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Each Yodda Visit lasts up to 2 hours.
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Yes, there is. We will give this number to your parents during their onboarding process.
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Once an alert is triggered, our emergency command center responds immediately, coordinating with local resources to ensure timely support.
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We prioritize the security of your data through comprehensive, industry-leading measures designed to safeguard your information. Our commitment to maintaining the highest standards of data security ensures that your personal and financial details are protected with the utmost care and expertise.
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Yes, Yodda coordinates with local hospitals to ensure prompt medical care for seniors in Pune.
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The first 4 hours of an active emergency are complimentary. Once 4 hours have been exhausted, Yodda Visits may be utilised for further assistance.
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Yes, Yodda offers 24/7 emergency services to guarantee seniors’ safety around the clock.
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Our annual plans include a 1-month free cancellation option and a 3-month pro-rated refund policy. Our biannual plans offer a 15-day free cancellation period and a 1-month pro-rated refund option.
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The emergency fund is exclusively for use in urgent situations, ensuring prompt and efficient handling of emergencies. While there's no limit to the amount you can deposit, we suggest starting with a minimum of INR 50,000.
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Through our app, family members can track the status and location of their loved ones in real-time.
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The expense fund is used for all routine service delivery, such as doctor appointments or grocery deliveries. While there's no limit to the amount you can deposit, we suggest starting with a minimum of INR 20,000.
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We can arrange for a paid ambulance service to take your parents back home from the hospital.
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No, our charges do not include taxes, payment processing charges, and bank conversion charges for foreign currency, if applicable.
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Yes, please reach out to sales@yodda.net or call +91 96997 66900 to discuss your requirements!
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Yodda’s emergency command center operates 24/7, ensuring an immediate response in critical situations. Our team is trained to act swiftly and provide essential support within minutes.
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We resolve an emergency once the elder is placed under professional care. Any further assistance there onwards is handled as a routine service request, such as for diagnostics or medicine deliveries.
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No. You will receive a fresh set of inclusions when you renew or upgrade your plan while the older unused inclusions will no longer apply.
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Yodda handles a wide range of emergencies, from medical crises to safety concerns. Our team is equipped to manage various situations, ensuring seniors get the help they need.
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Yes, Yodda Visits may be utilised for assistance with hospital discharge procedures.
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Yes, Yodda coordinates with local hospitals and emergency units to ensure that seniors receive timely medical attention.
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Our onboarding process is designed to collect essential information, from medical details to bill payment data, ensuring a seamless service for your plan. This thorough approach guarantees that every aspect is meticulously addressed and that your parents are comfortable and familiarised with our team.
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In case of an emergency, we will cover the cost of a one-way ambulance for your parents up to INR 3,500. T&C apply.
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Yes, we can help you find a caretaker. Get in touch with our team and let us know your requirement!
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Each request we receive is unique, yet they are managed efficiently via curated standard operating procedures. Our team of professional staff collaborate with advanced backend technology and follow ISO-certified processes, ensuring high-quality and timely service is consistently delivered.
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Absolutely, Yodda offers virtual consultations with specialists, ensuring seniors have access to advanced healthcare.
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Yodda offers transparent pricing, and you can inquire about costs when scheduling a consultation.
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Booking is easy. You can schedule through the Yodda app, by phone, or email.
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Yes, we provide reliable transportation for seniors to ensure safe and timely arrival at appointments.
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Absolutely. Yodda provides caring professionals to accompany seniors during doctor visits, offering support throughout.
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We take care of scheduling follow-up appointments and ensuring seniors get the required care after their visit.
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Booking is easy through the Yodda app, by phone, or by emailing us directly. We’ll take care of scheduling and confirming the appointment.
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After each visit, Yodda handles all follow-up appointments, ensuring that seniors receive the ongoing care they need without any delays.