FREQUENTLY ASKED QUESTIONS

For emergencies, Yodda’s Command Centre is available 24 hours a day, 7 days a week. Routine Service Requests are handled Monday to Saturday, from 9:30 AM to 6:30 PM, excluding Yodda holidays. Routine requests can still be raised outside these hours and will be logged for the team to pick up at the next working hour.

You can reach us through our official Yodda WhatsApp channel at +91 96997 66900, through the Yodda Care/Entrust ecosystem, or by email at info@yodda.com. For emergencies, members should use the designated Yodda Emergency channels provided during onboarding, including the Emergency Command Centre, Yodda Care app, supported SOS hardware, or the official Yodda WhatsApp support system.

The number of Yodda Visits depends on your specific plan. Members and sponsors can check their current entitlement, usage and remaining Visit balance through Yodda or contact the team for assistance. Each Yodda Visit provides up to 2 hours of on-ground support. Certain plans have minimum-use requirements under which complimentary Visits may lapse if they are not used within the applicable period. These rules vary by plan. Paid Yodda Visits do not lapse. Additional Yodda Visits, where applicable, are available at plan-specific rates ranging from ₹750 to ₹1,500 plus GST.

Each Yodda Visit provides up to 2 hours of on-ground support. If support extends beyond 2 hours, additional Yodda Visit units may be utilised.

Yes. Members receive Yodda’s Emergency Command Centre contact details during onboarding. Emergencies can also be raised through the Yodda Care app, supported Yodda SOS hardware, and the official Yodda WhatsApp support system. Yodda’s emergency response is available 24/7.

Yodda treats customer information - including medical, identification, insurance, financial and emergency information - as sensitive data. Customer information is stored within Yodda’s secure systems and access is restricted according to role and operational need. Information required for service delivery is shared only with authorised personnel or service providers on a need-to-know basis. For example, an FCR handling an active service ticket receives only the information required to complete that assignment and only for the period for which it is needed. Please refer to our Privacy Policy for further details.

Emergency on-ground support depends on your specific Yodda plan. Certain plans include 1 FCR for up to 4 hours of complimentary on-ground emergency support, after which applicable Yodda Visits are utilised. Other plans, including the current Standard Plan, utilise Yodda Visits for on-ground emergency support from the outset. Members should refer to their individual plan entitlement for the applicable emergency-support structure. Yodda’s Command Centre remains available 24/7 for emergency coordination regardless of plan.

First-time subscribers to an annual plan may request cancellation within 30 days of payment, subject to Yodda’s applicable refund terms. Yodda retains an amount equivalent to one month of the base plan fee for services made available, and the remaining eligible amount is refunded in accordance with the Terms & Conditions. This cancellation option does not apply to annual renewals. Plans with a duration of less than one year - including half-yearly, quarterly and monthly plans - are non-refundable unless otherwise required under Yodda’s Terms. Any remaining balance in a customer’s Expense Fund or Emergency Fund is handled separately and may be refunded after account closure and reconciliation in accordance with the Terms & Conditions.

The Emergency Fund is money maintained with Yodda specifically for expenses that may arise during an emergency, such as hospital admission deposits, ambulance charges, medicines, diagnostics and other urgent emergency expenses. We recommend maintaining at least ₹50,000 in the Emergency Fund, and potentially more where an elder is at higher risk or does not have adequate insurance. Funds must be deposited from an Indian bank account.

The Expense Fund is money maintained with Yodda for routine service expenses, such as medicines and diagnostics, groceries, cab fares, bill payments, third-party service costs and other routine expenses incurred while delivering requested services. We recommend maintaining approximately ₹15,000 in the Expense Fund. Funds must be deposited from an Indian bank account. Members and sponsors can view their balance and transaction ledger through Yodda’s systems.

Yodda can arrange a paid ambulance for transportation from the hospital back home, subject to ambulance availability. The applicable cost is borne by the customer unless specifically covered under an applicable plan entitlement.

No. Unless expressly stated otherwise, Yodda’s listed prices are exclusive of GST, currently 18%. Payment-processing charges and foreign-currency/bank-conversion charges may also apply depending on the payment method used. Any applicable payment-processing charge will be communicated before payment.

Possibly. Some families have requirements that are either simpler or more complex than Yodda’s standard plans. Our team can review your requirements and determine whether a tailored arrangement would be appropriate. Custom Plans are designed individually by our team based on the services and level of support required. Please contact Yodda or request a callback to discuss your requirements.

For operational purposes, Yodda considers the immediate emergency resolved once the elder has been placed safely in the care of the appropriate professionals - for example, a hospital/doctor, police or another relevant emergency authority. Yodda’s support does not necessarily stop there. We may continue to assist with hospital admission and paperwork, medicines and diagnostics, insurance coordination, family updates, Expense/Emergency Fund deployment, companionship and other routine support. Applicable plan entitlements and Yodda Visit usage will apply to continued assistance.

No. Complimentary plan inclusions do not normally carry forward when a plan expires, renews or is upgraded. When your new plan begins, you receive the inclusions applicable to that plan. Any unused complimentary inclusions from the previous plan lapse unless Yodda has expressly agreed otherwise. Paid Yodda Visits are treated separately and do not lapse under the complimentary Visit minimum-use rules.

Yes. Yodda can assist with hospital discharge procedures, including on-ground coordination and related support. Applicable Yodda Visits and third-party expenses may apply depending on your plan and the support required.

Every Yodda member undergoes a comprehensive onboarding process so that our team is prepared before support is needed. Depending on the member’s requirements, we collect information such as medical history and relevant healthcare information, preferred and nearby hospitals, insurance and KYC information, emergency contacts, neighbours and local support contacts, household/staff information, and relevant bill-payment and service information. We also familiarise the elder and family with Yodda’s service and emergency processes, applications and applicable safety devices. As part of our emergency-preparedness process, our team may conduct emergency dry runs from the elder’s home to nearby and preferred hospitals, assess travel times under different traffic conditions, understand society/security access procedures and brief relevant local contacts. This information is securely maintained so that Yodda can respond more effectively when required.

Where your plan includes a complimentary ambulance benefit, Yodda covers the applicable ambulance cost up to ₹3,500 per included ambulance journey, subject to the number of ambulance entitlements available under your plan and third-party availability. If the ambulance costs more than the applicable ₹3,500 cap, the difference is borne by the customer and may be debited from the relevant Yodda Fund. If the ambulance costs less than ₹3,500, the unused difference does not convert into credit or cash.

Yes. Yodda can assist with sourcing and placing caretakers and nurses through our vetted partner bureaus, subject to availability and the elder’s requirements. Caretaker pricing depends on factors such as city, 12-hour vs 24-hour support, the elder’s care requirements, resource availability and partner bureau. Indicatively, caretaker placements are often around ₹1,000 for 12 hours and ₹1,300 for 24 hours, although actual rates may vary. Twelve-hour placements may also attract commute charges and may not always be available. Placements are generally for a minimum of 15 days. Three days are paid upfront, and if the family is satisfied and wishes to continue, payment for the next period is processed. Caretakers provide personal-care support and companionship. They are not domestic help, nurses or doctors. Exact requirements and availability are confirmed by the Yodda team.

Routine Service Requests and emergencies follow separate Yodda workflows. Routine Service Requests can be raised through Yodda’s approved channels, including the Yodda Care ecosystem and official WhatsApp support. A ticket is created in our SRM and managed by the customer’s Primary Care Representative (PCR), who gathers the requirements, coordinates the appropriate team/provider and keeps the ticket updated. We aim to resolve most routine requests within approximately 24 hours, depending on the nature of the request and provider availability. Emergencies are supported 24/7 through Yodda’s Command Centre. When an emergency alert is received, the Command Centre immediately begins the emergency response process, which may include contacting the elder and local contacts, dispatching an FCR and ambulance, coordinating hospitals, police or other emergency services, and keeping the family updated. Emergency events and service-ticket progress are recorded within Yodda’s systems and relevant updates are made available to sponsors through Yodda Entrust.

A Primary Care Representative (PCR) manages routine service coordination and the ongoing relationship with the elder and family. A Field Care Representative (FCR) is an ex-Army veteran who provides on-ground support, including eligible Yodda Visits, chaperoning and emergency assistance. The exact on-ground support available depends on the member’s plan.

Where included in your plan, Vital Check-Ups are scheduled once per month per elder according to Yodda’s roster. If the elder misses their scheduled slot, that month’s complimentary Vital Check-Up lapses. If they would still like the check-up later in the month, a Yodda Visit may be utilised.

Yodda’s monthly Vital Check-Up is a holistic wellbeing interaction that may include recording blood pressure, blood oxygen/SpO₂, pulse, random blood glucose, temperature, and general mood and wellbeing observations. Yodda does not diagnose medical conditions or provide medical advice based on these readings. Where something appears concerning, the family may be informed and appropriate medical follow-up can be coordinated.

Yes. Yodda currently offers connected safety hardware including panic buttons, door/window intrusion sensors and fire detectors. These devices require Wi-Fi and an active Yodda-linked plan, and installation uses a Yodda Visit. Device and bridge requirements depend on the layout of the property, so the team will assess the installation requirement before confirming the final configuration.