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Our Emergency Command Centre is available 24 hours a day, 7 days a week.

Routine requests are handled Monday to Saturday, 9:30 AM to 6:30 PM, excluding Yodda holidays. You can still raise a routine request outside those hours; it will be logged for the team to pick up at the next working hour.

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For enquiries, call or WhatsApp +91 96997 66900, use the Yodda Care or Entrust apps, or email sales@yodda.net.

For emergency help, members should use the Emergency Command Centre contact details shared during onboarding, the Yodda Care app or supported Yodda SOS hardware. WhatsApp, sales enquiries and callback requests are not emergency channels.

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The number of Visits depends on your plan. You can check what is included, how many you have used and your remaining balance through Yodda, or ask our care team for help.

Each Yodda Visit provides up to 2 hours of on-ground support. Standard, Comprehensive and applicable specialist plans require at least one complimentary Visit per calendar month; the corresponding complimentary Visit lapses if that minimum is not met. This does not apply in a month when a plan starts or renews on or after the 15th, during formal suspension, or to customised plans unless agreed in writing. Yodda retains the discretion set out in the Terms. Purchased Visits do not expire, but you need an active Yodda plan to use them. An inactive plan does not expire your purchased balance.

Additional Visits, where available, cost ₹750 to ₹1,500 plus GST, depending on your plan.

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Each Yodda Visit provides up to 2 hours of on-ground support. If you need help for longer, additional Yodda Visit units may be used.

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Yes. Members receive the Emergency Command Centre contact details when they join. You can also raise an emergency through the Yodda Care app or supported Yodda SOS hardware. WhatsApp is not an emergency channel. Emergency coordination is available 24/7; on-ground and ambulance support depend on your plan, location and availability.

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We treat your medical, identity, insurance, financial and emergency information as sensitive. It is stored in Yodda’s secure systems, with access limited to the authorised people who need it to support you.

Our Privacy Policy describes physical and electronic safeguards to help prevent unauthorised access or disclosure.

We share only the information needed to provide a service. For example, a Field Care Representative helping with a request receives the information needed for that assignment, only for as long as it is needed. You can read more in our Privacy Policy.

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Our Command Centre is available 24/7 to coordinate help and keep authorised family contacts informed. On-ground assistance depends on your plan, location and staff availability.

With Standard, on-ground support uses your Yodda Visits from the outset. Comprehensive includes one Field Care Representative for up to four hours of complimentary on-ground emergency support; applicable Visits are used after that. Specialist plans include one Field Care Representative for up to four hours in Pune, subject to the individual plan terms.

Ambulances are arranged through providers. Availability depends on the situation, location and vehicles available. Our team will explain the coverage, charges and limits that apply. See your plan notes for the full details.

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If this is your first annual plan, you can request cancellation within 30 days of payment, subject to the refund terms. Yodda keeps an amount equal to one month of the base plan fee for services made available. The remaining eligible amount is refunded under the Terms & Conditions. This option does not apply to annual renewals.

Plans shorter than a year, including half-yearly, quarterly and monthly plans, are non-refundable unless Yodda’s Terms provide otherwise.

Any money left in your Expense Fund or Emergency Fund is handled separately. It may be refunded after the account is closed and the balance is reconciled, under the Terms & Conditions.

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Your Emergency Fund is money kept with Yodda to pay for urgent expenses, such as hospital admission deposits, ambulance charges, medicines and tests.

We recommend keeping at least ₹50,000 available. You may need more if an elder has higher risks or does not have adequate insurance. Deposits must come from an Indian bank account.

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Your Expense Fund covers routine costs paid while arranging support, such as medicines, tests, groceries, cab fares, bills and other provider expenses.

We recommend keeping approximately ₹15,000 available. Deposits must come from an Indian bank account. Members and sponsors can view the balance and transaction record through Yodda.

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Yes. We can arrange a paid ambulance journey home from hospital, subject to availability. You pay the cost unless your plan specifically covers it.

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Unless we say otherwise, listed prices exclude GST, currently 18%. Payment-processing and foreign-currency or bank-conversion charges may also apply, depending on how you pay. We will explain any payment-processing charge before payment.

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Let’s talk through what you need. Some families need a simpler arrangement; others need more support than a standard plan provides. Our team can review the services and level of help required, then discuss whether a custom plan is suitable. Contact Yodda or request a callback to begin.

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We consider the immediate emergency resolved when the elder is safely in the care of the appropriate professionals, such as a hospital, doctor, police or another relevant authority.

Support may continue after that, with admission paperwork, medicines, tests, insurance coordination, family updates, payments from Expense or Emergency Funds, companionship and other routine help. Your plan inclusions and Yodda Visit usage apply to this continued assistance.

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Complimentary inclusions do not normally carry forward when a plan expires, renews or is upgraded. Your new plan starts with its own inclusions. Any unused complimentary inclusions from the previous plan lapse unless Yodda has expressly agreed otherwise.

Purchased Visits are different: they do not expire. You need an active Yodda plan to use them, but an inactive plan does not expire the purchased balance.

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Yes. We can help with discharge paperwork and on-ground coordination. Yodda Visits and separate provider expenses may apply, depending on your plan and the help needed.

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We take time to get to know the elder and family before support begins. Depending on your needs, we collect medical and insurance details, identification information, preferred and nearby hospitals, emergency contacts, neighbours, household support and relevant bills or services.

We explain how to ask for help, use the apps and reach the emergency team, along with any safety devices included in the arrangement.

Preparation may include a dry run from home to nearby or preferred hospitals, checking travel times, understanding society and security access, and briefing local contacts. We keep this information securely so the team is better prepared when help is needed.

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If your plan includes ambulance journeys, Yodda covers up to ₹3,500 for each included journey, subject to the number of journeys in your plan and provider availability.

You pay any amount above the ₹3,500 cap, which may be debited from the relevant Yodda Fund. If the journey costs less, the unused amount does not become cash or credit.

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Yes. We help source caretakers and nurses through vetted partner bureaus, based on the elder’s needs and available profiles. Police and background checks can be arranged on request, may cost extra, and must be confirmed for the particular placement.

You need to register for a standalone placement, but you do not need a care membership. Standalone placement does not include membership benefits.

Prices depend on the city, hours, care requirements and profiles available. Indicative rates are around ₹1,000 for 12 hours and ₹1,300 for 24 hours; actual rates may vary. Twelve-hour support may also involve commute charges and may not always be available.

Placements are generally for at least 15 days. Payments go through Yodda: three days upfront, followed by an agreed 15–30-day payment period if you continue. We confirm the arrangement before payment.

Contact our care team with a concern or to request a replacement. A maximum of three caretaker or nurse replacements applies per engagement. Refund eligibility and exceptions remain as set out in the Terms & Conditions.

Caretakers help with personal care and companionship. Their role is different from domestic help, nursing or medical treatment. We will confirm duties and availability with you.

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For everyday help, raise a request through your agreed Yodda channel. Your Primary Care Representative will listen to what you need, arrange the right team or provider, and follow up until the request is complete. We aim to resolve most routine requests within approximately 24 hours, depending on the request and provider availability.

In an emergency, use the channels shared during onboarding. Our 24/7 Command Centre contacts the elder and relevant local support, coordinates on-ground assistance, ambulance providers or hospitals as needed, and keeps authorised family members informed. On-ground support depends on your plan, location and staff availability; ambulance availability depends on the provider and situation.

You can follow relevant request progress and emergency updates in Yodda Entrust.

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Your Primary Care Representative (PCR) is the person who coordinates everyday requests and stays in touch with the elder and family.

A Field Care Representative (FCR) provides on-ground help, including eligible Yodda Visits, accompaniment and emergency assistance. Yodda’s on-ground team includes ex-Army veterans; the representative and support available depend on your plan. Check your plan for any specific veteran-led accompaniment inclusion.

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Where included, monthly Vital Check-Ups are scheduled once per elder according to Yodda’s roster. If the elder misses that slot, the month’s complimentary check-up lapses. If they would like a check-up later that month, a Yodda Visit may be used.

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The monthly Vital Check-Up is a check-in on health and wellbeing. It may include blood pressure, blood oxygen/SpO₂, pulse, random blood glucose, temperature, and observations about mood and wellbeing.

These readings are not a diagnosis or medical advice. If something appears concerning, the family may be informed and medical follow-up can be coordinated.

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You can ask us about panic buttons, door or window intrusion sensors and fire detectors. These need Wi-Fi and an active Yodda-linked plan. Installation uses a Yodda Visit.

Our team will assess the home layout and any device or bridge requirements before confirming the setup.

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Depending on your plan and onboarding, you can reach Yodda through the app, a supported smartwatch, phone or the Emergency Command Centre. We’ll explain which channels to use for everyday requests and for emergencies.

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A caretaker can help with personal care and companionship. A Yodda Care Plan brings a team around the wider needs of daily life: emergency coordination, healthcare appointments, transport, household services and keeping family informed. Your plan determines the support included.

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Yes. Members with an active Yodda plan can purchase additional Yodda Visits at the applicable rate when they need support beyond the Visits included in their plan. Standalone Yodda Visits are not offered to non-members. Purchased Visits do not expire; an inactive plan does not expire the purchased balance, but an active Yodda plan is required to use it.

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We can discuss practical support around cancer care, dementia, dialysis and stroke recovery. Yodda coordinates non-clinical help alongside qualified medical providers, who remain responsible for treatment and clinical decisions.

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Your care team shares updates as help is planned, arranged and completed, so you can stay involved without chasing several different people. Authorised family members can follow relevant request progress and emergency updates in Yodda Entrust. The care team agrees who may receive information during onboarding.