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FREQUENTLY ASKED QUESTIONS

Yodda Visits
  • What are Yodda visits?
    Select services in our catalogue are delivered via on-ground assistance with our Field Care Representatives. In such cases, Yodda Visits are utilised.
  • How many Yodda visits do my parents have?
    Our plans come with a fixed number of Yodda Visits. In case your parents require more, Yodda Visits may be purchased at applicable rates ranging from INR 750 to INR 1,500. Applicable taxes extra.
  • How long is each Yodda visit?
    Each Yodda Visit lasts up to 2 hours.
  • Are you available 24/7?
    For emergencies, we are available 24/7. For routine service requests, we are available Monday through Saturday, 9:30 AM to 6:30 PM.
  • Is there a number I can dial for emergencies?
    Yes, there is. We will give this number to your parents during their onboarding process.
  • How are you keeping my data secure?
    We have data encryption built into our systems to ensure that your personal information is being kept secure.
  • I have a question. How can I reach you?
    You can reach us at info@yodda.com or WhatsApp us at +91 96997 66900.
  • What happens with my money if I decide to discontinue your service?
    Our annual plans include a 1-month free cancellation option and a 3-month pro-rated refund policy. Our biannual plans offer a 15-day free cancellation period and a 1-month pro-rated refund option.
  • What is the emergency fund, and how much money can I put into this?
    The emergency fund is exclusively for use in urgent situations, ensuring prompt and efficient handling of emergencies. While there's no limit to the amount you can deposit, we suggest starting with a minimum of INR 50,000.
  • What is the expense fund, and how much money can I put into this?
    The expense fund is used for all routine service delivery, such as doctor appointments or grocery deliveries. While there's no limit to the amount you can deposit, we suggest starting with a minimum of INR 20,000.
  • Are your charges inclusive of all taxes?
    No, our charges do not include taxes, payment processing charges, and bank conversion charges for foreign currency, if applicable.
  • When do you resolve an emergency?
    We resolve an emergency once the elder is placed under professional care. Any further assistance there onwards is handled as a routine service request, such as for diagnostics or medicine deliveries.
  • Are Yodda Visits complimentary during an emergency?
    The first 4 hours of an active emergency are complimentary. Once 4 hours have been exhausted, Yodda Visits may be utilised for further assistance.
  • Do your provide assistance with hospital discharge procedures?
    Yes, Yodda Visits may be utilised for assistance with hospital discharge procedures.
  • How does your free ambulance inclusion work?
    In case of an emergency, we will cover the cost of a one-way ambulance for your parents up to INR 3,500. T&C apply.
  • What if I need an ambulance to take my parents back home from the hospital?
    We can arrange for a paid ambulance service to take your parents back home from the hospital.
  • None of the listed services meet my requirements. Can I customise a plan?
    Yes, please reach out to sales@yodda.net or call +91 96997 66900 to discuss your requirements!
  • Will my free inclusions carry-over when I renew or upgrade my plan?
    No. You will receive a fresh set of inclusions when you renew or upgrade your plan while the older unused inclusions will no longer apply.
  • Can you help me find a caretaker?
    Yes, we can help you find a caretaker. Get in touch with our team and let us know your requirement!
  • How does your onboarding process work?
    Our onboarding process is designed to collect essential information, from medical details to bill payment data, ensuring a seamless service for your plan. This thorough approach guarantees that every aspect is meticulously addressed and that your parents are comfortable and familiarised with our team.
  • How do you manage routine service requests and emergencies?
    Each request we receive is unique, yet they are managed efficiently via curated standard operating procedures. Our team of professional staff collaborate with advanced backend technology and follow ISO-certified processes, ensuring high-quality and timely service is consistently delivered.
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