Table of Contents
A call-forwarding scam may begin with someone claiming to be from a mobile provider or support team. They ask you to change a setting or dial a code. Pause and verify the request through an official contact channel rather than following instructions from an unexpected caller.
Telecom giants like Reliance Jio and Airtel have issued warnings, alerting users to the rise of call-forwarding scams. As these cybercriminals become more adept, it is crucial for smartphone users to understand the intricacies of this deceptive scheme.
What Exactly is a Call Forwarding Scam?
A scammer may pose as a provider and claim there is an internet, account-security or SIM problem. They ask the person to dial a code such as *401* followed by another number, setting up call forwarding to a number they control. Incoming calls, including voice OTPs, may then be redirected, enabling attempts to access messaging or bank accounts. Verify any requested code or setting change through the mobile provider’s official channel.
Why It May Be Hard to Notice
A significant risk associated with this scam is the victim's unawareness of call forwarding. Since all incoming calls are rerouted to the number specified by the scammer, the victim's phone remains silent, making it exceedingly challenging to detect the fraudulent activity.
Guarding Against Financial Loss
The primary motivation behind these call forwarding scams is financial gain. Scammers aim to steal money by gaining unauthorized access to accounts and sensitive information. While banks employ robust security measures, cyber attackers exploit vulnerabilities in smartphone users' practices, potentially compromising accounts, including WhatsApp and more.
How to Safeguard Yourself
1. Avoid Dialing Codes or Responding to SMS:
Refrain from dialing codes or responding to text messages from unknown sources, as scammers frequently use these methods to activate call forwarding.
2. Check With Your Provider
Contact your mobile provider through its official support channel to ask whether call forwarding is active and how to review the settings safely. Do not rely on a number supplied by an unexpected caller.
3. Protect Account Information
Do not share passwords, PINs or OTPs with an unexpected caller. If an account may be affected, contact the relevant bank or service through a known official channel and follow its reporting process.
If a request feels uncertain, pause and verify it through a known official channel. If you have already acted, ask the provider or bank for help promptly and keep records of the contact. Responding without blame makes it easier for people to seek support.