We understand your care needs
We listen to the person receiving care and their family: their health, mobility, routines, existing support and what matters to them.
The Yodda care journey
From the first conversation to everyday support.
One dedicated Yodda team helps elders arrange everyday support and get help in urgent situations, keeping authorised family contacts informed along the way.
Find the right planWe agree the arrangement
Together, we shape a personalised care plan around those needs and explain the available support, inclusions and costs before you proceed. Onboarding prepares the practical details below.
Get help from one place
For everyday help or an urgent situation, the elder can contact Yodda with their care details already understood.
Yodda coordinates the response
We understand the request, arrange suitable help and follow up. If more support is needed, we coordinate the next steps.
The family stays informed
Elders and families receive timely updates and know what happened, what has been arranged, and what comes next.
When something is urgent
A clear emergency response path.
The exact response depends on the situation and the family’s care details agreed at enrolment.
- 01
Alert received
The older person reaches Yodda through their designated channel.
- 02
Situation assessed
The team confirms what is happening and begins the agreed emergency response.
- 03
Help coordinated
Local response, ambulance, hospital, or other support is arranged.
- 04
Family updated
The team follows through and communicates the next steps.
Get to know each other before help is needed
Good support starts with knowing your day.
We learn about daily routines, health needs and the way the person likes things done. Together, we agree practical support and the steps to take in an emergency, with authorised contacts kept in the picture. The arrangement depends on availability at the address and the person’s needs.
Understand emergency coordination- 01
People and permissions
Agree authorised contacts, consent and who should receive relevant updates. We will explain how to share care details securely.
- 02
Access and destinations
Discuss home and society access, appointment destinations, hospital preferences, existing providers and transport for everyday errands as well as urgent needs.
- 03
Requests and updates
Agree how to request everyday help, raise an alert and receive progress updates. Confirm applicable allowances and Emergency Funds. Any preparation visit or dry run is agreed for the particular arrangement.
People with clear responsibilities
Know who does what.
Meet the people who help arrange care, provide practical support and deliver specialist services.
Your routine care coordinator
Primary Care Representative
Your PCR gets to know the elder and family, helps arrange everyday support and keeps you updated on requests.
On-ground support
Field Care Representative
Our on-ground team includes ex-Army veterans. A Field Care Representative helps with Yodda Visits, accompaniment and emergency assistance as covered by your plan. We’ll explain which representative and support are available for you.
The right role for each need
Specialist and everyday service providers
Yodda helps arrange medical appointments, transport, household services and other practical support. Qualified clinicians provide medical care, while partner bureaus supply caretakers for agreed personal care and companionship. Nursing and domestic work require different support. We confirm the provider, availability, duties and charges before you proceed.
Connected tools
See the apps behind your care requests.
In a family’s own words
Help with doctor visits.
Support getting medicines.
Explore Yodda family stories 
“Yodda helps me visit the doctor, get medicines and anything else I may need.”
You don’t have to figure it out alone
Ready to get started?
Talk through your needs with our care team. We will explain the available support, plans and next steps.